Shipping Policy
SHIPPING & DELIVERY POLICY
Thank you for shopping with Beautwix.
We do our best to process and deliver your order as quickly and safely as possible.
ORDER PROCESSING
All orders are generally processed within 1–2 working days after payment has been confirmed.
Orders are normally not processed or dispatched on weekends or Dutch public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
ESTIMATED DELIVERY TIME
The estimated delivery time is generally 5–7 working days after dispatch unless a different delivery time is stated on the product page or during checkout.
Delivery times may be affected by:
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The delivery address
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The local courier
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Weather conditions
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Public holidays and busy shopping periods
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Other unforeseen circumstances beyond our direct control
We aim to deliver all orders within the stated delivery time. However, delays may occasionally occur in exceptional circumstances.
If your order is significantly delayed, please contact us at:
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number or link by email so you can follow your shipment.
It may take 24–48 hours for the courier to update the tracking information.
You can track your parcel using the link in your shipping confirmation email or through the Track Your Order page on our website.
SHIPPING COSTS
We offer free shipping on all orders.
Free shipping is applied automatically and will be displayed during checkout.
CORRECT DELIVERY INFORMATION
Before completing your order, please carefully check that your name, address, postcode, city, email address and telephone number are correct.
If you notice an error in your delivery information, please contact us as soon as possible:
If your order has not yet been processed or dispatched, we will try to update the information for you. We cannot guarantee that the delivery address can be changed once the order has been dispatched.
If a parcel is returned to us because the customer provided incorrect or incomplete information, the customer may be asked to pay the actual cost of reshipping the order, where permitted by applicable law.
DAMAGED PARCELS
Has your parcel or product arrived damaged? Please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
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Your order number
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Clear photos of the product
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Photos of the outer and inner packaging
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A brief description of the damage
The 48-hour period does not limit your statutory consumer rights.
If the product is damaged or faulty, we will handle your claim in accordance with applicable Dutch consumer law.
MISSING PARCELS
Does the tracking information show that your parcel is delayed, or has it not arrived within the estimated delivery time? Please contact us at:
We will investigate the situation with the courier and keep you updated.
Beautwix generally remains responsible for the parcel until it has been received by you or by someone you have nominated. If the parcel is confirmed as lost before delivery, we will provide an appropriate solution in accordance with applicable consumer law.
DELAYED DELIVERY
If we are unable to deliver your order within the agreed timeframe, you may contact us and request that we deliver it within a reasonable additional period.
If the order is still not delivered within this additional period, you may, depending on the circumstances, have the right to cancel the agreement and receive a refund of the amount paid.
This policy does not limit your statutory consumer rights.
CONTACT
If you have any questions about shipping, delivery or tracking, please contact our customer service team:
Email: support@beautwix.eu
Response time: Usually within one working day