Returns & Refunds Policy
RETURNS & REFUNDS POLICY
At Beautwix, we want you to be completely satisfied with your purchase. Below, you’ll find everything you need to know about your right to cancel, returns, statutory rights and refunds.
14-DAY RIGHT TO CANCEL
When shopping online with Beautwix, you generally have the right to cancel your order within 14 days. This period begins on the day after you receive your order.
Would you like to exercise your right to cancel? Please notify us clearly within the legal cancellation period by emailing:
After notifying us that you wish to cancel your purchase, you have a further 14 days to return the product.
The product must be packaged carefully. You are generally responsible for the direct cost of returning the product unless it is faulty, damaged or incorrectly supplied.
Please contact our customer service team before returning your product so that we can provide you with the correct return instructions.
CONDITION OF RETURNED PRODUCTS
You may inspect the product in the same way you would in a physical shop.
If you have used or handled the product more than necessary to establish its nature, characteristics and functionality, you may be responsible for any resulting reduction in value.
We recommend returning the product:
-
In its original packaging
-
With all included parts and accessories
-
Carefully and securely packaged
-
With your order number or other proof of purchase
Not having the original packaging does not automatically mean that you lose your right to cancel, but it may affect the value of the product.
BEAUTY & PERSONAL CARE PRODUCTS
For health protection and hygiene reasons, the right to cancel does not apply to sealed beauty, skincare, cosmetic or personal care products if the seal has been broken after delivery.
The seal must be clearly present and relevant for health protection or hygiene reasons.
If the seal remains intact, the product may be returned within the standard 14-day cancellation period.
This does not affect your statutory rights if the product is faulty or does not match what you ordered.
WELLNESS & ELECTRONIC PRODUCTS
As a consumer, you have statutory rights for products purchased from Beautwix. This means that a product should function properly for as long as you can reasonably expect it to.
The expected lifespan depends on factors including the type of product, its price, the brand, the product information provided and normal use.
Examples of possible faults include:
-
The product does not switch on
-
The product does not charge correctly
-
The product has an electrical or technical fault
-
The product does not function as described
-
Parts or accessories are missing upon delivery
If you discover a fault, please contact us as soon as possible at:
Please include your order number and, where possible, clear photos or a short video showing the problem. This information will help us assess your claim more quickly.
If your statutory claim is valid, we will provide an appropriate solution in accordance with applicable Dutch consumer law. This may include:
-
Repair
-
Replacement
-
A proportionate price reduction
-
A refund when the applicable conditions have been met
The appropriate solution will depend on the nature of the fault and what is possible and reasonable in the circumstances.
Statutory rights generally do not cover damage caused by misuse, accidents, inadequate maintenance, normal wear and tear or use that does not follow the product instructions.
SALE & PROMOTIONAL PRODUCTS
Products purchased during a sale, as part of a promotion or with a discount code are covered by the same legal cancellation rights and statutory protections as products purchased at the regular price.
If a product was discounted because of a specific fault or damage that was clearly disclosed before purchase, you generally cannot make a statutory claim for that particular fault. Other faults may still be covered by your statutory rights.
CANCELLING AN ORDER
Would you like to cancel an order? Please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will try to cancel it.
If the order has already been dispatched, it generally cannot be stopped. Once you receive it, you may exercise your statutory 14-day right to cancel.
DAMAGED, FAULTY OR INCORRECT PRODUCTS
Have you received a damaged, faulty or incorrect product? Please contact us as soon as possible, preferably within 48 hours of delivery.
This 48-hour period does not limit your statutory rights.
Please provide:
-
Your order number
-
Clear photos of the product and packaging
-
A brief description of the problem
-
A video if the issue is technical
If your claim is valid, Beautwix will cover the necessary return costs or provide another agreed solution.
REFUNDS
When exercising your right to cancel, we will generally refund the purchase price you paid, including the cost of the least expensive standard delivery method available at the time of purchase.
Additional delivery costs incurred because you selected a more expensive delivery method will not be refunded.
Your refund will be processed no later than 14 days after we receive your cancellation notice. We may withhold the refund until we have received the returned product or until you provide evidence that it has been sent back.
Refunds are generally issued using the same payment method used for the original purchase unless otherwise agreed.
CONTACT
If you have any questions about your right to cancel, a return, your statutory rights or a refund, please contact our customer service team:
Email: support@beautwix.eu
Response time: Usually within one working day