FREQUENTLY ASKED QUESTIONS

1. CAN I TRACK MY ORDER?

Yes. Once your order has been dispatched, you will automatically receive an email containing your tracking number or a link to track your shipment.

You can use this link to follow your parcel until it has been delivered.

2. HOW DO I USE A DISCOUNT CODE?

Enter your discount code in the Discount Code field during checkout.

If the code is valid, the discount will be applied automatically before you complete your payment.

Special conditions may apply to certain discount codes. Multiple discount codes generally cannot be combined.

3. HOW LONG DOES DELIVERY TAKE?

Our estimated delivery times are generally:

Processing time: 1–2 working days
Delivery after dispatch: 5–7 working days
Total estimated delivery time: 6–9 working days

Once your order has been dispatched, you will receive a tracking link by email.

In exceptional circumstances, delays may occur due to busy periods, public holidays, weather conditions or other factors beyond our direct control.

4. HOW MUCH DOES SHIPPING COST?

We offer free shipping on all orders.

Free shipping is applied automatically during checkout.

5. DO YOU DELIVER TO OTHER COUNTRIES?

Yes, we deliver to selected countries throughout Europe.

The available delivery countries will be displayed during checkout. Delivery times may vary depending on the destination.

6. IS VAT INCLUDED IN THE PRICES?

Yes. All prices displayed on our website include the applicable VAT unless clearly stated otherwise.

7. WHAT IS YOUR RETURNS POLICY?

When shopping online with Beautwix, you generally have a 14-day right to cancel from the day you receive your order.

Would you like to return a product? Please contact us within 14 days of receiving your order.

To request a return:

Contact us by email and include your order number
Clearly state that you wish to exercise your right to cancel
We will send you the necessary return instructions
Carefully package the product and return it within the specified period
Once we receive your return, we will process it in accordance with our Returns & Refunds Policy

For sealed products that are not suitable for return due to health protection or hygiene reasons, the right to cancel no longer applies if the seal has been broken after delivery.

This does not affect your statutory rights if a product is faulty, damaged or incorrectly supplied.

Please read our complete Returns & Refunds Policy for further information.

8. CAN I CANCEL MY ORDER?

Please contact us as soon as possible if you wish to cancel your order.

If the order has not yet been processed or dispatched, we will try to cancel it.

If the order has already been dispatched, it generally cannot be stopped. Once you receive it, you may exercise your right to cancel in accordance with our returns policy.

9. ARE THE PRODUCTS SUITABLE FOR SENSITIVE SKIN?

This depends on the specific product and your skin type.

Before use, always read the ingredients list, instructions and any warnings provided on the product page and packaging.

If you have sensitive skin, test the product on a small area first. Stop using it if irritation or discomfort occurs.

If you are unsure whether a product is suitable for you, consult a qualified healthcare professional.

10. ARE BEAUTWIX PRODUCTS VEGAN AND CRUELTY-FREE?

This varies by product.

If a product is vegan or confirmed as cruelty-free, this will be clearly stated on the relevant product page.

We recommend always reading the product information and ingredients list before making a purchase.

11. HOW DO I CHOOSE THE RIGHT PRODUCT FOR MY SKIN TYPE?

Each product page contains information about how to use the product, its ingredients and the skin types for which it may be suitable.

Still unsure? Please contact our customer service team. We can provide general product information, but our guidance is not a substitute for professional medical advice.

12. CAN I PURCHASE A DIGITAL GIFT CARD?

If digital Beautwix gift cards are available, you will find them in our shop together with the available values and applicable terms.

Digital gift cards will be sent to the provided email address once payment has been completed.

Gift cards cannot be exchanged for cash unless required by applicable law.

13. MY TRACKING INFORMATION ISN’T UPDATING. WHAT SHOULD I DO?

It may take 24–48 hours for the courier to register or update your tracking information.

If the tracking information has still not been updated after three working days, please contact our customer service team and include your order number.

Email: support@beautwix.eu

14. HOW DO I CONTACT CUSTOMER SERVICE?

Our customer service team is available to help with questions about your order, delivery, returns or our products.